# Ticket System

By

BxBY

●

In 

setup, 

config, 

commands

A ticket system in a Discord bot is a feature that allows users to create and manage support requests within a Discord server. When a user creates a ticket, the bot generates a dedicated channel or thread for the issue, where the user and support staff can communicate. The system manages permissions, ensuring privacy and organization, and may include features such as categorization, automated responses, logging, and notifications. This system streamlines the support process, making it more efficient and organized for both users and support staff.

Follow these steps to set up a ticket system in your Discord server:

1. Run the -ticketsetup Command:

   • Type -ticketsetup in your Discord server and send the message.

2. Click the Setup Form Button:

   • After running the command, a button labeled Setup Form will appear. Click this button to proceed.

3. Fill Out the Modal Form:

   • A modal form will appear. Fill in the following details:
     • channelID: The ID of the channel where the ticket panel will be created.
     • managerRoleID: The ID of the role that will manage and have access to the tickets.
     • ticketPanelDescription: A brief description of the ticket panel.
     • ticketTitle: The title of the newly created ticket.
     • ticketDescription: The description of the newly created ticket.

4. Click the Submit Button:

   • After filling in all the required details, click the Submit button to finalize the setup.

Your ticket panel setup is now successful. Users can start creating tickets using the configured system.

To add a user to a ticket or give ticket access to a user, use the -ticketadd command.

-ticketadd <@user>

1. Identify the User: Make sure you know the user you want to add to the ticket.

2. Run the Command: In the channel of the active ticket, type -ticketadd followed by the mention of the user.

   For example:

   -ticketadd @username

This will grant the specified user access to the ticket, allowing them to view and participate in the ticket's conversation.

To remove a user from a ticket or revoke their access, follow these steps:

1. Run the -ticketremove Command:
   • In the relevant ticket channel, type the command -ticketremove followed by the mention of the user you want to remove.
   • Example syntax: -ticketremove @username

This command will remove the specified user's access to the current ticket.

To set up a ticket category where all tickets will be created, use the -ticketcategory command. Follow the syntax and steps below:

-ticketcategory <#category>

1. Run the -ticketcategory Command:

   • In your Discord server, type the command with the appropriate category mention. For example, if you want to set "Support Tickets" as the category, type:

     -ticketcategory #SupportTickets

2. Confirm the Category Setup:

   • Once the command is executed, the bot will confirm that the ticket category has been set up. All new tickets will now be created under the specified category.

This setup helps organize and manage tickets efficiently within a designated category.

To edit an existing ticket panel in your Discord server, follow these steps:

1. Run the -ticketedit Command:

   • Type -ticketedit <ticketRefNo/Id> in your Discord server and send the message.
   • Replace <ticketRefNo/Id> with the reference number or ID of the ticket panel you want to edit.

2. Fill Out the Modal Form:

   • Similar to the setup process, a modal form will appear. Fill in all the details that need to be updated:
     • channelID: The ID of the channel where the ticket panel is located.
     • managerRoleID: The ID of the role that manages the tickets.
     • ticketPanelDescription: A brief description of the ticket panel.
     • ticketTitle: The title of the newly created ticket.
     • ticketDescription: The description of the newly created ticket.

3. Click the Submit Button:

   • After updating all the required details, click the Submit button to apply the changes.

Your ticket panel has now been successfully edited with the new details.

To add a ticket mod role in your Discord server, use the -ticketmodrole command. This command assigns the specified role the ability to manage tickets.

-ticketmodrole <@role>

1. Type the Command:

   • In your Discord server, type -ticketmodrole followed by mentioning the role you want to assign as the ticket mod role. For example:

     -ticketmodrole @SupportTeam

2. Send the Message:

   • After typing the command with the role mention, send the message.

By doing this, the specified role will now have the permissions to manage tickets within the ticket system.